I have submitted a ticket and hope to have a similar experience with Oliver's support team. So the point of this post is that, in my experience, Furrier's technical support is non-existent, but Oliver came through with flying colors! I'm happy to report that the new radio works great. Ryder Cogdill sent one pronto, I installed it, and returned the defective one (Oliver even paid return shipping). So Mike offered to send a new radio from Oliver's stock. I reached out to Mike Sharpe, who said he would try to reach Furrion through his contacts. One day goes by, then one week, then two weeks. Furrion has a technical support number, which I called, and heard a message to the effect of " due to overwhelming number of calls, we ask that you submit all requests by email." So I dutifully filled out the long support-request form, submitted it, and. Ok, so time to call support (the radio was still within the 1-year warranty period). I removed the radio, removed the disks, and tried again to eject a single CD, to no avail. It would not eject disks, but would instead read "Load." That's how two disks ended up in the radio (I forgot that there was already another one in there from a previous trip). Here's a Furrion-related kudos-to-the-Oliver-support-team post. It is a great value, good sound, and the remote really is not necessary.Is the radio still under warranty? Even if you're just barely out of the warranty period, Furrion might still honor it if you contact them. Now, the user will have hands free to slide out the radio of the mounting bracket.Īll in all, I recommend this unit. Simply leave enough room to approach the side of the mounting bracket, insert the keys from the top, pry outward to release the radio from the housing, and push the end of the keys down below the bracket keepers so that they rest on the lower part of the bracket's sides. Part of that solution was to determine that the bracket-release keys, part number 2 on the diagram, should be applied perpendicular to the plane of the radio, and not via the slots on each side of the front panel. The inadequacies of the instructions provided a fun puzzle for me to solve. I used JB-Weld to attach the new mounting bracket to a modified custom bracket that I constructed to support the old, now dysfunctional, stereo. For example, part number 1 in the diagram is a mounting bracket, which needs to be attached by outside adhesives, or by fitting it into a slot specially designed in the vehicle for that purpose. Complete installation instructions are not necessary for skilled mechanics. Some of the unit's vulnerabilities can be overcome by building a protective housing to prevent damage. The mechanical installation w as more challenging than the electrical, but not too difficult for anyone with extensive background in metal, plastic, and wood fabrication. Some items are omitted from the panel diagrams and procedures, but these can be identified and clarified through trial and error. Third, the installation instructions are incomplete. ![]() Second, the remote has a poor battery-installation design and a weak housing. First, the front panel is at risk for detachment and breakage from lateral impact. The detachable front panel comes in a protective plastic case, which can be removed from the vehicle or locked separately from the radio to deter theft. ![]() The wire color code conforms to the standard across the industry. ![]() The electrical installation is straight forward and requires no special skill. This is a great CD radio with good features and sound quality. Great CD radio for the price - great sound, and great fun for people who like projects
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